PRODUCT WARRANTY
PAYMENT TERMS
SHIPPING
RETURNED GOODS POLICY
LIMITATION OF LIABILITY
PRODUCT WARRANTY (back to top)
All
Vetland products are guaranteed to be free of defects
for a period of three (3) years from the date of delivery
and shall include workmanship and material. The following
are exceptions to this warranty:
- Defects caused by misuse, mishandling or by modifications
not authorized by Vetland Medical Sales and Services,
L.L.C.
- Rubber, plastic and consumable components and materials
are warranted to be free of defects at time of delivery.
- Warranty for the various anesthetic vaporizer as follows:
for A) Vetland conversion of Drager Vapor® 19.1 -
ten (10) years, B) Tech 3®, Tech 4® and Ohio®
Calibrated vaporizer - three (3) year from the date of
delivery.
- Warranty for the EX3000 electronics and all other patient
monitors is one year
- Accessory cables, probes and sensors are for warranted
for 90 days.
Any
product which proves to be defective in workmanship
or material will be replaced, credited or repaired at
the discretion of Vetland. Vetland is not responsible
for normal deterioration, wear and tear or abuse. In
any case, Vetland will not be liable beyond the original
selling price. Application of this warranty is subject
to the following conditions:
- Merchandise returned for warranty credit or replacement
must have been purchased from Vetland within the specified
warranty period or proof of installation within that
time will be required
- Vetland must promptly be notified upon detection
of the defective product of material.
- If the defective product of material cannot be repaired
at the customer's site, it must be returned to Vetland,
shipping prepaid.
- Examination of the product or material by Vetland
must confirm that the defect is covered by the terms
of this warranty.
- Notification of the defective product or material
must be received by Vetland no later than two (2) weeks
following the expiration of this warranty.
In
order to assure complete protection under this warranty,
the Warranty Registration Card (if applicable) must
be returned to Vetland within ten (10) business days
of receipt of the product.
The
above is the sole warranty provided by Vetland. No other
warranty expressed or implied is intended. Representatives
of Vetland or its agents are not authorized to modify
the terms of this warranty without Vetland's current
president's signature of approval.
PAYMENT TERMS (back to top)
Merchandise
is shipped pre-paid or COD. FOB Louisville, KY. Net
30 days to customers with established credit. Please
contact the Customer Service Department concerning credit
information.
SHIPPING (back to top)
All
merchandise is sold FOB Louisville, Kentucky. The purchaser
accepts these terms upon the issuance of a purchase
order. Under the terms of FOB Louisville, Kentucky,
all goods become the property of the customer upon Vetland's
delivery to its designated freight carrier. It is the
responsibility of Vetland to convey the goods to the
carrier and provide a clean Bill of Lading (when applicable)
or proof of shipment. The customer is responsible for
transportation costs.
Vetland
will assist in any way possible in the event of loss
or damage to merchandise and any subsequent claim against
the carrier, but the responsibility for reporting such
loss or damage and filing any claims remains with the
customer.
Any
shortages or errors in shipment of goods must be reported
to Vetland within two (2) weeks of date of shipment
in order for corrective action to be taken.
RETURNED GOODS POLICY (back to top)
All
merchandise to be returned must have prior authorization
by Vetland. An authorization number will be issued by
Vetland. This number must appear on the label, packing
slip, or any other related documents. Goods received
without authorization will be refused at Vetland's receiving
dock and returned at customer's expense.
When
requesting authorization to return merchandise, the
following information should be provided:
1.
Customer purchase order number and date.
2. Vetland's shipping date and method of shipment (see
packing slip or bill of lading).
3. Vetland's Invoice date and number.
4. Reason for return.
The
following are accepted reasons for return of merchandise:
1.
Defective goods.
2. Customer order error.
3. Vetland order or shipping error.
Goods
returned are subject to the terms of any applicable
warranty. Defective products will be accepted for return
only during the warranty period.
Goods
to be returned due to customer's order error must have
been received by the customer within thirty (30) days
prior to the request for return. They must be received
by Vetland within thirty (30) days after the return
authorization was issued. These goods must be returned
unused in the original shipping container and are subject
to a 20% restocking charge. The restocking charge will
not be applied for defective goods or those shipped
due to Vetland's error.
The following merchandise is not eligible for return
unless proven to be defective:
1. Merchandise for which no return authorization
was issued by Vetland.
2. Merchandise specially ordered by or manufactured
for customer.
3. Sterile or rubber goods.
4. Used merchandise or products not in the original
container.
5. Merchandise held over thirty (30) days from day of
receipt by the customer.
6. Merchandise which has been altered or abused.
Upon
receipt of authorized returned goods and inspection
of the merchandise will be conducted and appropriate
action will be taken. Vetland's decision regarding deposition
of these goods is final.
All
items to be returned should be shipped prepaid to:
Vetland Medical Sales & Services, L.L.C.
2601 Holloway Road
Louisville, KY 40299
Attn: Customer Service Department
Authorization Number
LIMITATION OF LIABILITY (back to top)
All Vetland products are ONLY to be used for
VETERINARY purposes.
Vetland products are not designed to be used for human
patients.
Vetland's
liability, whether arising out of or related to manufacture
and sale of the goods, their installation, demonstration,
sales representation, use, performance, or otherwise,
including any liability based upon Vetland's Product
Warranty, is subject to and limited to the exclusive
terms and conditions as forth above, whether based upon
breach of warranty or any other cause of action whatsoever,
regardless of any fault attributable to Vetland, and
regardless of the form of action (including, without
limitation, breach of warranty, negligence, strict liability
or otherwise).
The
stated Express Warranties are in lieu of all warranties,
expressed or implied, including without limitation warranties
of merchantability, fitness or any particular purpose
or non-infringement. Vetland shall not be liable for,
nor shall buyer be entitled to recover any special incidental
or consequential damages, or for any liability incurred
by buyer to any third party in any way arising out of
or relating to the goods.
In
the unlikely event of a disagreement, the place of venue
is Louisville, KY, U.S.A.
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